Last updated: January 2025
PRENDELUZ, S.L., in application of current regulations on the protection of personal data, informs you that the personal data collected through the forms on this website are included in specific automated files belonging to users of the services of PRENDELUZ, S.L.
The purpose of the collection and automated processing of personal data is to maintain the commercial relationship and to carry out information, training, advisory and other activities specific to PRENDELUZ, S.L.
This data will only be transferred to those entities that are necessary for the sole purpose of fulfilling the aforementioned purpose.
PRENDELUZ, S.L. takes the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing the former LOPD, the new Organic Law 3/2018, of 5 December, on Data Protection and Guarantee of Digital Rights (LOPDGDD).
The user may at any time exercise the rights of access, opposition, rectification, cancellation, limitation and portability recognised in the aforementioned Regulation (EU). Users may exercise these rights by sending an email to: protecciondedatos@prendeluz.com or by writing to: Pasaxe Do Pedrido, 24, C.P. 15165 - Bergondo (A Coruña), for which we may request documentation proving your identity if necessary.
The user declares that all the data provided by them is true and correct, and undertakes to keep it up to date, communicating any changes to PRENDELUZ, S.L.
At PRENDELUZ, S.L., we will process your personal data collected through this Website for the following purposes:
We remind you that you can object to the sending of commercial communications by any means and at any time by sending an email to the above address.
The fields in these records are mandatory, and it is impossible to fulfil the stated purposes if this data is not provided.
The personal data provided will be kept as long as the data subject does not object to its processing, and as long as they do not revoke the consent given for the specific purposes for which it was provided.
The processing of your data is carried out on the following legal bases that legitimise it:
If you do not provide us with your data or do so incorrectly or incompletely, we will not be able to respond to your request, making it impossible to provide you with the requested information or to contract the services.
The personal data we process has been provided directly by you. If you provide us with data belonging to other people, you guarantee that you have their express consent and that you have informed them of the content of this Policy. You also release us from any liability arising from a breach of this obligation.
We inform you that, for the management of commercial information and newsletters about new services, we use the platform of our email service provider Arsys USA, Inc., which involves international data transfers to the United States. These transfers are made on the basis of standard contractual clauses approved by the European Commission, which guarantee an adequate level of protection of personal data in accordance with the General Data Protection Regulation (GDPR). Users may revoke their consent or unsubscribe from the newsletter at any time by following the instructions included in each communication received or by contacting the address indicated in this policy.
The data will not be disclosed to any additional third parties, unless legally required.
If you do not provide us with your data or do so incorrectly or incompletely, we will not be able to respond to your request, making it impossible to provide you with the requested information or to contract the services.
The data owner guarantees that the data provided is true, accurate, complete and up to date. They will inform us of any changes to the data provided through the channels indicated in the header of this policy.
In cases where the user includes files with personal data on shared hosting servers, PRENDELUZ, S.L. is not responsible for the user's failure to comply with the GDPR.
PRENDELUZ, S.L. is the owner of all copyrights, intellectual property, industrial property, know-how and any other rights related to the contents of this website and the services offered therein, as well as the programmes necessary for its implementation and related information.
The reproduction, publication and/or use of the contents of this website, in whole or in part, for purposes other than strictly private use is not permitted without prior written consent.
The user must respect the third-party programmes made available by PRENDELUZ, S.L., even if they are free and/or publicly available.
PRENDELUZ, S.L. has the necessary exploitation and intellectual property rights for the software.
Users do not acquire any rights or licences for the contracted service, for the software necessary for the provision of the service, or for the technical information for monitoring the service, with the exception of the rights and licences necessary for the fulfilment of the contracted services and only for the duration of the same.
For any action that exceeds the fulfilment of the contract, the user will need written authorisation from PRENDELUZ, S.L., and the user is prohibited from accessing, modifying, or viewing the configuration, structure, and files of the servers owned by PRENDELUZ, S.L., assuming civil and criminal liability for any incident that may occur on the servers and security systems as a direct result of negligent or malicious action on their part.
Any use of the services provided by PRENDELUZ, S.L. that contravenes intellectual property legislation is prohibited, in particular:
The user is fully responsible for the content of their website, the information transmitted and stored, hypertext links, third-party claims and legal actions relating to intellectual property, third-party rights and the protection of minors.
The user is responsible for complying with the laws and regulations in force and the rules relating to the operation of the online service, e-commerce, copyright, maintenance of public order, as well as universal principles of Internet use.
The user shall indemnify PRENDELUZ, S.L. for any expenses incurred by PRENDELUZ, S.L. in any case where the user is liable, including legal fees and expenses, even in the case of a non-final court decision.
PRENDELUZ, S.L. makes backup copies of the content hosted on its servers, but is not responsible for the loss or accidental deletion of data by users. Similarly, it does not guarantee the total replacement of data deleted by users, as such data may have been deleted and/or modified during the period of time since the last backup.
The services offered, except for specific backup services, do not include the replacement of content stored in the backups made by PRENDELUZ, S.L., when this loss is attributable to the user; in this case, a fee will be determined according to the complexity and volume of the recovery, always subject to the user's prior acceptance.
The replacement of deleted data is only included in the price of the service when the loss of content is due to causes attributable to PRENDELUZ, S.L.
In accordance with the LSSI, PRENDELUZ, S.L. will not send advertising or promotional communications by email or other equivalent electronic means of communication that have not been previously requested or expressly authorised by the recipients thereof.
In the case of users with whom there is a prior contractual relationship, PRENDELUZ, S.L. is authorised to send commercial communications regarding PRENDELUZ, S.L. products or services that are similar to those initially contracted with the customer.
In any case, after proving their identity, users may request that no further commercial information be sent to them through the Customer Service channels.