Frequently Asked Questions
What is Velocraze?
Velocraze is a marketcraze: a digital ecosystem where you shop, play, generate social impact, and unlock rewards in real-time.
What does 'marketcraze' mean?
The fusion between velocity (velo) and creative madness (craze), a frenetic, fun, and transformative commerce.
What makes it different from Amazon, AliExpress, or Shopify?
Velocraze combines extreme speed (10-second checkout), gamification, social impact, and community. You're not a customer, you're a driver.
When and where is it launching?
November 15, 2025, with initial coverage in Europe, United States, and LATAM.
What does the gem logo mean?
The gem symbolizes evolution, unique identity, and user energy that transforms into NFT as you progress.
How do I register my account?
With username and password, instantly and without friction.
How does the 10-second checkout work?
It's optimized by saving payment/shipping preferences and eliminating intermediate steps.
What payment methods are accepted?
Card, PayPal, digital wallets, and selected cryptocurrencies.
What is PlayRush?
A space for games and daily challenges where you earn rewards, coupons, and XP.
What is CrazePick?
A questionnaire where you give your opinion on products. Matching with the majority gives points and improves the catalog.
What is the Velocraze gem?
Your digital identity. It evolves with your actions and generates unique NFTs when you level up.
What are the Velocraze manuscript fragments?
Collectible NFTs that, when united, reveal a hidden language with a deep narrative.
What are Velocoins?
Personal experience points to progress, unlock rewards, and evolve your gem.
What are Impact Tokens?
Collective tokens that represent your real social and environmental contribution.
Can I sell my NFTs?
Yes, in Velocraze's internal marketplace you can buy/sell fragments and evolved gems.
What is ImpactLoop?
The system that converts every user action into real impact across six social pillars.
How do I know my impact is real?
Velocraze works with verified NGOs and shows visible and traceable collective counters.
Can I choose which pillar my impact goes to?
Yes, you can select where your contribution goes.
Is ImpactLoop optional?
No, it's always present, but it doesn't generate additional costs for the user.
What happens to the impact accumulated during pre-launch?
It will be released collectively at the event on 11/15/25.
What type of products will I find?
21 main categories and 4 optional ones, with verified suppliers and real stock.
Who sells on Velocraze?
Verified dropshippers and manufacturers from over 50 countries.
Can I be a supplier?
Yes, if you meet the requirements for stock, delivery times, and technical integration.
What happens if a supplier doesn't deliver?
Velocraze intervenes and the user receives automatic compensation.
What happens if a product runs out?
The system shows real-time alternatives with available stock.
Who can register on Velocraze?
Anyone over 16 years old.
How much does it cost to join?
Nothing, registration is free.
Can I use Velocraze without buying?
Yes, you can play, participate, and generate impact without spending money.
What do I gain if I refer other users?
XP bonuses and extra manuscript fragments.
What does it mean to be a driver?
You don't just shop, you participate in games, generate impact, and help build the community.
Is it safe to shop on Velocraze?
Yes, all transactions are protected with advanced encryption and anti-fraud protocols.
How is my data protected?
With blockchain, encryption, and GDPR compliance.
What blockchain does Velocraze use?
A hybrid architecture with public blockchain for NFTs and private for fast transactions.
What AI is behind the system?
Proprietary AI for recommendations, gamification, and user support.
Can I delete my account?
Yes, and all your personal data will be permanently deleted.
What happens on 11/15/25?
That day the marketplace opens globally, and gems release rewards in a synchronized event.
Will there be a native mobile app?
Yes, for iOS and Android with games and notifications.
What expansion plans are there?
Extend the supplier and user network to Asia and Africa in 2026.
What is Factory Jam?
A global creative event where art, music, and commerce mix live.
Will Velocraze have an IPO?
It's on the 5-year roadmap as a strategic possibility.
How to collaborate as a brand?
By offering products, sponsoring missions, or participating in ImpactLoop.
Does Velocraze accept sponsors?
Yes, always in creative and non-invasive formats.
How can NGOs integrate?
Through ImpactLoop, linking direct and traceable impact.
Will Velocraze have ambassadors?
Yes, artists and creators aligned with our philosophy.
How to contact the press?
By sending an email to press@velocraze.com or from the contact section.
Where is Velocraze registered?
In Spain with strategic international branches.
How does it invoice in the USA?
Through a tax structure adapted to each state and cross-border online sales.
What licenses does it require?
Digital commerce licenses, brand protection, and international legal compliance.
Does Velocraze manage VAT automatically?
Yes, through tax system integration.
What contracts do suppliers sign?
Service, quality, stock, and data protection agreements.